Navigating Roadside Assistance: A Guide for Electric Vehicle Drivers

Even though they’re known for their reliability, as an electric vehicle (EV) driver, you may at some point be faced with a breakdown. Knowing how to navigate professional EV roadside assistance and towing in this event is absolutely crucial. Knowing what to do and who to call can make all the difference, whether it's a dead battery, a flat tire, or something more complex.

Understanding Electric Vehicle Roadside Assistance

The makeup of electric vehicles is far different than that of standard gas-powered cars, and these differences need to be considered when choosing the correct roadside assistance. Choosing a roadside service that is properly equipped is the difference between a quick fix and even more damage.

Below, we’ve highlighted three considerations when making your choice.

1. Battery-Related Issues

One of the most common causes of EV breakdowns is battery depletion. This is basically the electric equivalent of running out of gas. Although most batteries can last anywhere between 200 and 300 miles on a full charge, the following can lessen this: 

Environmental Factors: Driving in extremely cold weather can reduce your EV's range by 30%–50% due to heating needs. Additionally, navigating hilly terrain requires more power, decreasing driving range.

Driving Behavior: High speeds over 65 mph increase aerodynamic drag, reducing battery range. Also, aggressive acceleration drains the battery faster than maintaining a steady speed.

Vehicle Load: Carrying heavy loads or towing increases energy consumption, reducing range. The presence of multiple passengers can also decrease the driving range slightly due to added weight.

Auxiliary Power Usage: Using climate control on high settings significantly impacts battery life. Similarly, using the infotainment system and accessories like heated seats draws additional power, reducing overall range.

Battery Health and Charging Habits: Battery capacity diminishes with age, decreasing the maximum range. While occasional charging to 100% is fine for long trips, doing it regularly can accelerate battery degradation.

When you call for roadside assistance due to a drained battery, the service provider might send a tow truck to bring your EV to the nearest charging station. Some services even offer mobile charging units that can give your EV a small charge to get you to a proper charging point.

2. Flat Tires and Tire Changes

There’s nothing special about an EV’s tires; they’re exactly the same as normal car tires. And with that in mind, you’re still at risk of getting a flat tire yourself. Something you won’t often find with EVs is a spare tire due to space limitations. 

Typically, you’ll instead have a tire repair kit or run-flat tires that are designed to travel short distances after a puncture. This is a fine solution if you’re within range of a repair shop. If you’re not, then calling in the pros can help get you there or, in some cases, perform an on-the-spot repair.

3. Towing Considerations

Towing an electric vehicle requires special care. Unlike conventional vehicles, EVs, particularly those with regenerative braking systems, can be damaged if not towed correctly. 

The vehicle should ideally be flat-bedded, so the wheels are off the ground and not rotating. Roadside assistance services familiar with EVs will know the proper towing methods to avoid damage.

Choosing the Right Roadside Assistance Plan

1. EV-Specific Coverage

Before booking, confirm that your roadside assistance plan covers EV-specific issues such as towing to charging stations, mobile charging options, and flat tire repairs. Some manufacturers, like Tesla, offer their own roadside assistance plans tailored to the needs of EV drivers, which might be more comprehensive than generic services.

2. Range of Services

Look for a service that offers a wide range of roadside assistance options, from towing and flat tire repair to lockout services and battery charging. The more comprehensive the plan, the better prepared you’ll be for any situation.

3. Geographic Coverage

This is particularly important if you often travel in rural or remote areas with scarce charging stations. It’s all good to have great service if it’s in the city, but if it doesn’t cover you when you’re out in the sticks, you could end up regretting it.

What Should I Do If My EV Breaks Down?

Knowing what to do when your EV breaks down is essential, even with a solid plan.

1. Stay Calm and Safe

If your EV breaks down, pull over to a safe location, turn on your hazard lights, and stay inside your vehicle if possible. Safety should always be your first priority.

2. Call for Assistance

Contact your roadside assistance provider and explain the situation and location clearly. Be sure to mention that you’re driving an electric vehicle, as this will allow them to select the correct course of action.

3. Know Your Vehicle’s Details

When you call for help, having specific information about your vehicle—like its make, model, and battery level—can help the service provider prepare for your situation more effectively.

If you’d like a more in-depth explanation, check out our article explaining what to do if your EV breaks down.

Preventing Roadside Issues with Regular Maintenance

While roadside assistance is invaluable during emergencies, preventing issues through regular maintenance is even better. Keeping your EV in good shape can help avoid many common roadside problems.

1. Battery Maintenance

Regularly checking your EV’s battery health can prevent unexpected power loss. Follow the manufacturer’s guidelines for charging habits, and avoid letting your battery deplete completely unless necessary for battery calibration.

2. Tire Care

Tire wear can be more pronounced since EVs tend to be heavier than traditional vehicles due to their batteries. Regularly check your tire pressure and tread depth, and rotate your tires as recommended by the manufacturer.

3. Software Updates

Electric vehicles rely heavily on software for everything from battery management to navigation. Ensure that your EV’s software is always up-to-date, as updates can improve efficiency and prevent issues.

Final Thoughts

Electric vehicles may be the future of transportation, but like any vehicle, they’re not immune to issues that can bring them to a standstill. Understanding the nuances of EV roadside assistance can help you confidently navigate unexpected problems. By choosing the right assistance plan, knowing how to react during a breakdown, and maintaining your vehicle, you can enjoy the benefits of your electric vehicle with peace of mind.